Privacy Policy

Privacy Policy for https://custom-homes.alertblitz.com

Introduction

Welcome to https://custom-homes.alertblitz.com (hereafter referred to as “Custom Homes,” “we,” or “our”). We are dedicated to maintaining the highest standards of privacy and data security for our users, ensuring that your personal information is handled with care and in compliance with global privacy regulations. This Privacy Policy provides a detailed overview of our practices regarding the collection, usage, and protection of personal data.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://custom-homes.alertblitz.com
  2. All associated mobile applications and services
  3. Online interactions through emails, newsletters, calls, texts/SMS, or other communication channels
  4. Data collected from user accounts, purchases, and browsing activities

Please note that this policy does not extend to third-party websites, platforms, or services linked from our site, as they have their own privacy policies which govern data collection and usage. We encourage users to review these policies before engaging with such external entities.

Processing Activities

This Privacy Policy is designed to cover various user interactions, including:

  • Using our applications and services as an authorized user
  • Visiting and navigating through any of our websites associated with this Privacy Statement
  • Subscribing to or receiving communications from us, such as newsletters, promotional emails, phone calls, or text messages

Personal Data Collection

Custom Homes collects several types of personal data to enhance user experiences and provide tailored services. The collected information includes:

  1. Account Information: Details related to your user account creation and management, including usernames, passwords (hashed and salted), and profile preferences.
  2. Payment Information: Data associated with financial transactions, such as credit/debit card numbers, expiration dates, billing addresses, and payment history.
  3. Financial Information: Personal financial details, bank account information, and investment portfolios (if provided).
  4. Purchase Information: Records of products or services bought from our platform, including order numbers, purchase dates, and quantities.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile phone numbers, and other mobile-related data to enhance user experience and analytics.
  6. Location Data: Geolocation information provided by users when interacting with our services or accessing location-based content.
  7. Feedback and Reviews: User-generated comments, reviews, and responses to surveys or feedback forms.
  8. Social Media Information: Data collected from social media platforms when users choose to connect their accounts for seamless access or sharing.
  9. Product Information: Preferences, ratings, and interactions related to products displayed on our platform.

We collect this data through various means: user input forms, account settings, browsing activities, automated tracking technologies (like cookies), and third-party service providers who assist in data collection and processing.

Cookies

Custom Homes uses cookies to improve user experience and gain insights into website performance. Cookies are small text files stored on your device by our servers or third-party services:

  1. Strictly Necessary Cookies: Essential for basic site functionality, ensuring secure access, and maintaining user sessions.
  2. Preference Cookies: Used to remember user preferences, such as language settings, display options, and ad personalization.
  3. Analytics Cookies: These track website usage, collect statistical data, and help us understand how our platform is used, enabling us to enhance its performance.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We adhere to data retention policies that ensure personal data is kept only for as long as necessary for the purposes it was collected. The retention periods vary depending on the type of data:

  • Account Information: Retained until the user’s account is inactive for an extended period or upon request for deletion.
  • Transaction Data: Preserved for financial records and tax compliance, typically 7 years after the last transaction.
  • Analytics Data: Aggregated and anonymized for continuous improvement, with individual data deleted after processing.
  • Communication Records: Kept for a maximum of 3 years to maintain communication history.

Once the retention period expires or upon user request, we delete or anonymize the personal data in accordance with legal requirements.

Security Measures

Custom Homes employs robust security measures to safeguard your personal information:

  1. Data Encryption: We use encryption protocols to secure data during transmission and storage, ensuring that sensitive information remains confidential.
  2. Secure Third-Party Processing: Our trusted third-party service providers adhere to strict privacy and security standards when handling your data.
  3. Access Controls: Access to personal data is restricted to authorized personnel who require it for specific business functions. Regular security audits are conducted to maintain compliance.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our platform does not knowingly collect or solicit personal information from minors, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you, along with details of its usage and sharing.
  2. Rectification: Ask for corrections or amendments if your information is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your personal data, except where retention is required by law.
  4. Restriction: Limit our use of your data in specific circumstances, such as contesting its accuracy or preventing unauthorized processing.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes, including direct marketing.
  7. Non-Discrimination: Assert your right to be free from discriminatory decisions based solely on automated processing.
  8. Appeals/Complaints: File appeals or complaints with our privacy team and relevant supervisory authorities if you believe your rights have been infringed.

To exercise these rights, please contact our Data Protection Officer at [email protected], providing clear instructions on the requested action. We will respond to valid requests within a reasonable timeframe.

Changes to Policy

Custom Homes reserves the right to update this Privacy Policy at any time to reflect changes in practices or legal requirements. Material changes will be prominently displayed on our website, and updated versions will be posted here. We encourage users to review this page periodically for the latest information.

Contact Information

For any questions, clarifications, or data-related requests, please contact us:

  • Email: [email protected]
  • Mail: Privacy Team, Custom Homes, [Street Address], [City, State, Zip Code]

We value your trust in our company and are dedicated to protecting your personal information. By using our services, you consent to the data practices described in this Privacy Policy.